Data We Hold and Why We Hold It
When you open an account, we collect the information needed to run it — your name, mobile number, and the payment method you use to fund your wallet. If you deposit via JazzCash, Easypaisa or Raast, we record the transaction reference and amount so your balance
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updates correctly and withdrawals can be verified back to the same wallet. We do not store your full mobile wallet PIN or bank credentials — those stay inside your own payment app. Beyond account setup, we collect device identifiers and session data to keep your login
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secure across mobile and browser. If you switch from your phone to a desktop mid-session, the device data helps us confirm it is still your account and not an unauthorised access attempt. We also track in-session activity — pages visited, games opened, support requests sent —
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to resolve issues faster when you contact us. This data is held only for as long as your account is active or as required by the applicable rules of the jurisdictions where we operate. Where local law in Pakistan requires us to retain certain records for
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a fixed period, we follow that requirement and delete the data once the period lapses. We do not sell your personal data to third parties for their own marketing purposes.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.